— Hoopium Support
How can we help?
Stuck on something, found a bug, or have an idea for a drill? Hoopium is built by one person who reads every email.
Email support
We aim to reply within a couple of business days. To help us help you faster, include your iPhone model, iOS version, the feature involved (handles, vert, shot tracking), and a screenshot if you can.
Training & drills
Handles, athleticism, and building a session.
How does the handles timer work?
Pick a drill and Hoopium calls the moves out loud — "crossover, between the legs, behind the back" — on a timer, with a countdown ring and an "up next" preview. React to the call instead of looking down, so you train with your eyes up.
Can I build my own full workout?
Yes. On the Full Workout tab, toggle the segments you want (warm-up, athleticism, handles, shooting), set the minutes for each, choose a difficulty, and Hoopium builds the session and runs it end to end.
Where do the athleticism workouts come from?
The plyometric and conditioning routines are built from peer-reviewed training protocols. Start with a lower difficulty and progress as your form holds up.
Camera features (vert & shot tracking)
Getting accurate results, and what happens to the video.
How do I measure my vertical jump?
- Prop your phone where it can see your whole body.
- Start the vertical-jump test and follow the on-screen prompts.
- Jump — Hoopium estimates your height from the camera, on-device.
How does Auto Shot Tracking (beta) work?
Set your phone where it can see the hoop, mark the rim in frame, and shoot. Hoopium watches the rim and counts makes and misses automatically, showing a live makes / attempts / FG% readout. It's in beta, so accuracy improves with good framing and lighting.
Tips for accurate detection
Keep the hoop fully in frame and steady, use good lighting, and avoid busy backgrounds or people crossing the rim. For vert, make sure your full body is visible and the phone doesn't move during the jump.
Is my video recorded or uploaded?
No. All camera frames are processed on your device in real time and are never recorded, saved, or uploaded — only the resulting numbers (a jump height, a makes/misses count) are kept, and only on your phone. See the Privacy Policy.
Account, ads & data
Do I need an account?
No. There's no sign-up. Your settings, saved workouts, vert history, and shooting sessions live only on your device.
Is Hoopium free? What about ads?
Hoopium is free and shows ads through Google AdMob. On first launch iOS asks whether to allow tracking for personalized ads; if you decline you'll still see ads, just non-personalized. You can reset or limit your advertising identifier in iOS Settings → Privacy & Security.
How do I delete my data?
Because everything is stored locally and there are no accounts, deleting the app removes all of your Hoopium data from your device.
Is there an Android version?
Not yet — Hoopium is iOS only for now. If enough people ask, we'll look at it.